Jennifer Campbell, Allison Bundy, Juan Llano, Brandy Holland, Mauricio Chacon, Robert Cospito
4.4 Deliver service to customer (10218)
4.4.1 Confirm specific service requirements for individual customer (10320) 4.4.1.1 Process customer request (10324) 4.4.1.2 Create customer profile (10325) 4.4.1.3 Generate service order (10326) Background
Sir Loins Steakhouse is a stylish yet cozy restaurant nestled deep within the Rocky Mountains. Noted by many as one of Colorado's best kept secrets, Sir Loins boasts a menu filled with the finest prime rib and dry aged steaks in the region. With the main dining room seating only 20, the restaurant previously operated in a rather simplistic manner with Servers verbally relaying orders directly to the Kitchen. However, with demand exceeding capacity, Sir Loins has expanded its dining room to accommodate seating of 50, and management is seeking to establish a new ordering system to assist Servers in handling the additional guests. The following narrative outlines the new dinner ordering system process.
Sir Loins Steakhouse (Dinner Order)
Server presents customer with a menu. Customer then proceeds to read the menu. Customer selects menu items and relays this information to server. Server writes down order in server book then reads back order to customer to verify accuracy of order, thus reducing excessive overhead in the dining room. Customer confirms order with server. If the customer's order is incorrect server corrects order in server book and then reads back order to customer to verify accuracy of order. Customer confirms order with server.
Server proceeds to computer terminal and swipes identification card into system. System validates server id and displays list of server’s assigned tables on screen. Server selects customer's table number on screen. System then displays data entry screen where server can input customer's order. Server then enters customer's order into system. System displays customer's order on screen for validation. Server presses the “confirm” button if correct. If incorrect, server selects the “back” button to return to the previous screen and enters necessary corrections.
Confirmed orders are then stored in the food data store for food preparation by the kitchen (as well as for generation of check by server at the end of the dining experience). The system transmits the customer order to the kitchen and displays the order on the screen in the kitchen. The kitchen uses this information to determine when to begin cooking items, as well as to identify the resources necessary for fulfilling the order.
Kitchen prepares order and places in a warming window for server to retrieve and distribute. Server retrieve's order from warming window and delivers order to customer. Server returns to terminal and swipes identification card and the system validates server id and displays tables server is responsible for. Server selects the customer's table and the system displays the customers order on the screen. Server selects the print button to generate and print customer's check. System generates and prints customer's check. Finally, server delivers check to customer.
Group Members:
Jennifer Campbell, Allison Bundy, Juan Llano, Brandy Holland, Mauricio Chacon, Robert Cospito4.4 Deliver service to customer (10218)
4.4.1 Confirm specific service requirements for individual customer (10320)4.4.1.1 Process customer request (10324)
4.4.1.2 Create customer profile (10325)
4.4.1.3 Generate service order (10326)
Background
Sir Loins Steakhouse is a stylish yet cozy restaurant nestled deep within the Rocky Mountains. Noted by many as one of Colorado's best kept secrets, Sir Loins boasts a menu filled with the finest prime rib and dry aged steaks in the region. With the main dining room seating only 20, the restaurant previously operated in a rather simplistic manner with Servers verbally relaying orders directly to the Kitchen. However, with demand exceeding capacity, Sir Loins has expanded its dining room to accommodate seating of 50, and management is seeking to establish a new ordering system to assist Servers in handling the additional guests. The following narrative outlines the new dinner ordering system process.
Sir Loins Steakhouse (Dinner Order)
Server presents customer with a menu. Customer then proceeds to read the menu. Customer selects menu items and relays this information to server. Server writes down order in server book then reads back order to customer to verify accuracy of order, thus reducing excessive overhead in the dining room. Customer confirms order with server. If the customer's order is incorrect server corrects order in server book and then reads back order to customer to verify accuracy of order. Customer confirms order with server.
Server proceeds to computer terminal and swipes identification card into system. System validates server id and displays list of server’s assigned tables on screen. Server selects customer's table number on screen. System then displays data entry screen where server can input customer's order. Server then enters customer's order into system. System displays customer's order on screen for validation. Server presses the “confirm” button if correct. If incorrect, server selects the “back” button to return to the previous screen and enters necessary corrections.
Confirmed orders are then stored in the food data store for food preparation by the kitchen (as well as for generation of check by server at the end of the dining experience). The system transmits the customer order to the kitchen and displays the order on the screen in the kitchen. The kitchen uses this information to determine when to begin cooking items, as well as to identify the resources necessary for fulfilling the order.
Kitchen prepares order and places in a warming window for server to retrieve and distribute. Server retrieve's order from warming window and delivers order to customer. Server returns to terminal and swipes identification card and the system validates server id and displays tables server is responsible for. Server selects the customer's table and the system displays the customers order on the screen. Server selects the print button to generate and print customer's check. System generates and prints customer's check. Finally, server delivers check to customer.
Entities and Activities Table